Product Support Specialist -ecommerce

Commonwealth Bank

Australia
**
Ecommerce product knowledge
Technical troubleshooting expertise
Payment gateway knowledge
** The Commonwealth Bank is seeking a Product Support Specialist with a passion for customer care and experience in eCommerce. This 12-month fixed-term role involves providing expert support for innovative payment solutions and requires flexible availability, including evenings and weekends. **

Job Summary

  • You will be working within Merchant Solutions, as part of Business Banking (BB), supporting customers with innovative payment solutions.
  • Responsibilities include understanding eCommerce products, providing world-class customer support, and handling risk management activities.
  • We offer a rotating roster between 7am to 7pm Monday to Sunday, a supportive training program, and the flexibility to work from home or from any of our offices around Australia.

Matching Summary

Match Score: 75

** The Commonwealth Bank is seeking a Product Support Specialist with a passion for customer care and experience in eCommerce. This 12-month fixed-term role involves providing expert support for innovative payment solutions and requires flexible availability, including evenings and weekends. **

Skills & Requirements

Must-have

  • eCommerce product knowledge
  • technical troubleshooting expertise
  • payment gateway knowledge
  • API technical understanding
  • customer support experience
  • risk management activities

Nice-to-have

  • innovative thinkers
  • passion for finding solutions
  • collaboration focus
  • flexibility to work evenings and weekends

Key Requirements

  • Prior technical troubleshooting expertise
  • Experience with card issuer, financial institution, fintech or enterprise software/SaaS platform
  • Experience with high volume inquiries across multiple channels
  • Ability to pick up new technologies quickly
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

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