Assistant Manager, Front Operations is responsible for the efficient and smooth running of the daily Hotel Operations, focusing on areas such as Front Desk, Concierge, Bell team and Guest Services
Job Summary
Assistant Manager, Front Operations is responsible for the efficient and smooth running of the daily Hotel Operations, focusing on areas such as Front Desk, Concierge, Bell team and Guest Services.
This role involves representing management in handling guest complaints, maintaining relationships with guests and other departments, and ensuring VIP arrivals are smooth and efficient.
The position requires ensuring all staff are immaculately groomed, observing employee conduct, and leading the front operations team in crisis and emergency situations.
Matching Summary
Assistant Manager, Front Operations is responsible for the efficient and smooth running of the daily Hotel Operations, focusing on areas such as Front Desk, Concierge, Bell team and Guest Services.
Skills & Requirements
Must-have
Guest complaint resolution
VIP guest services
Emergency procedure adherence
Staff supervision and performance
Daily hotel facility inspection
Nice-to-have
Pro-active leadership
Cultural astuteness
Energetic approach to interactions
Building rapport with customers
Key Requirements
2-3 years senior supervisory experience
Luxury 5 Star International Hotel experience
Knowledge of Hotel Property Management Systems (OPERA preferred)
International and China/PRC customer relations exposure