Front Office Manager

Fairmont Hotels & Resorts

Mumbai, India
On-site
Opera system proficiency
Front office department management
Guest satisfaction guarantee delivery
The role involves managing the hotel to provide courteous, professional, efficient, and flexible service consistent with Accor Group standards

Job Summary

  • The role involves managing the hotel to provide courteous, professional, efficient, and flexible service consistent with Accor Group standards.
  • The incumbent must ensure the delivery of the 15-Minutes Guest Satisfaction Guarantee Service and maintain strict grooming and uniform standards.
  • Responsibilities include coordinating payroll, monitoring costs, preparing budgets, and liaising with Revenue Management to maximize room revenue.

Matching Summary

The role involves managing the hotel to provide courteous, professional, efficient, and flexible service consistent with Accor Group standards.

Skills & Requirements

Must-have

  • OPERA system proficiency
  • Front Office department management
  • Guest satisfaction guarantee delivery
  • Budget and cost control
  • Staff training and supervision

Nice-to-have

  • Multi-skilling and multi-tasking experience
  • Revenue management collaboration
  • VIP and loyalty program handling
  • Sustainability and responsible tourism knowledge
  • Conflict resolution skills

Key Requirements

  • Experience in Front Office operations
  • Knowledge of OPERA property management system
  • Ability to manage independent profit centers

Work Rights

Not specified

Tailored Resume

Cover Letter