Sr. Associate, Retail Bank Learning Facilitator (hybrid)

EPX

McLean, VA, US
Mclean, va: $88,800 - $101,300; richmond, va: $80,...
Hybrid
Virtual and in-person learning
Facilitating contact center policy
Adult learning principles and techniques
Responsible for delivering the full suite of Retail Bank Learning through a variety of delivery methods, including virtual and in-person learning

Job Summary

  • Responsible for delivering the full suite of Retail Bank Learning through a variety of delivery methods, including virtual and in-person learning.
  • Assesses Associates’ readiness, understanding of information, and foundational skills, promoting adult learning principles to support technical and soft-skill behaviors.
  • Manages learning logistics such as rosters, class times, participant communications, learner surveys, and Learning Management System maintenance.

Matching Summary

Responsible for delivering the full suite of Retail Bank Learning through a variety of delivery methods, including virtual and in-person learning.

Salary

McLean, VA: $88,800 - $101,300; Richmond, VA: $80,800 - $92,200; Wilmington, DE: $80,800 - $92,200; Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Virtual and in-person learning
  • Facilitating Contact Center policy
  • Adult learning principles and techniques
  • Leveraging data and in-class insights
  • Effective questioning
  • Impactful storytelling

Nice-to-have

  • Energetic, curious, organized
  • Team player
  • Work autonomously
  • Fast-paced environment

Key Requirements

  • High School Diploma, GED or equivalent certification
  • At least 2 years of experience in Retail Bank operations
  • At least 1 year of experience in a corporate training role
  • 2+ years of experience with Google Suite

Work Rights

Not specified

Tailored Resume

Cover Letter