Base: $17.71 - $25.28phly; bonus/equity: not speci...
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Epic billing systems knowledge
Medical billing and insurance processing expertise
Hipaa privacy compliance adherence
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Mass General Brigham is seeking a Customer Service Representative I for their Patient Billing Solutions team in Somerville, MA, with a focus on resolving patient account inquiries through excellent customer service. The role requires expertise in medical billing and insurance processing, as well as effective communication skills.
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Job Summary
The role involves reviewing and resolving guarantor account balances through inbound and outbound contacts using Epic systems.
Staff must possess broad knowledge of medical billing, insurance processing, and HIPAA guidelines to provide excellent customer service.
Employees are expected to resolve at least 80% of patient issues without supervisor intervention while maintaining high quality assurance standards.
Matching Summary
Match Score: 75
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Mass General Brigham is seeking a Customer Service Representative I for their Patient Billing Solutions team in Somerville, MA, with a focus on resolving patient account inquiries through excellent customer service. The role requires expertise in medical billing and insurance processing, as well as effective communication skills.
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Salary
Base: $17.71 - $25.28/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses offered
Skills & Requirements
Must-have
Epic billing systems knowledge
Medical billing and insurance processing expertise
HIPAA privacy compliance adherence
High volume call center handling capability
Strong written and oral communication skills
Nice-to-have
Experience in healthcare collections or customer service
Associates degree preferred
Ability to work independently with minimal supervision
Collaborative team mindset and positive attitude
Root cause analysis and reporting skills
Key Requirements
High School diploma or GED equivalent required
1-3 years relevant experience in healthcare customer service or collections strongly desired