Claims Team Lead

Allstatenewsroom

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Manage team performance
Conduct performance reviews
Develop coaching plans
** The Claims Team Lead position at Integon, part of The Allstate Corporation, involves managing a remote team focused on exceeding performance targets in property and casualty insurance. The role requires strong leadership, communication, and problem-solving skills, along with a commitment to fostering an inclusive work environment. **

Job Summary

  • Demonstrates basic knowledge for managing all facets of assigned team, managing critical performance indicators, and providing guidance and coaching to reach company targets.
  • Manages multiple goals, objectives, programs, policies, and procedures in a business area gained through experience and training.
  • Manage and lead front-line employees (Allstate/vendor partners) by creating a highly motivated and rewarding work environment using guidance, feedback recognition, empowerment, listening, valuing diversity, and acting as a role model for others.

Matching Summary

Match Score: 75

** The Claims Team Lead position at Integon, part of The Allstate Corporation, involves managing a remote team focused on exceeding performance targets in property and casualty insurance. The role requires strong leadership, communication, and problem-solving skills, along with a commitment to fostering an inclusive work environment. **

Skills & Requirements

Must-have

  • Manage team performance
  • Conduct performance reviews
  • Develop coaching plans
  • Handle customer escalations
  • Lead front-line employees
  • Remote team management experience

Nice-to-have

  • Innovative drive
  • Shape the future of protection
  • Support causes you care about
  • Valuing diversity

Key Requirements

  • 1 year or more of Experience managing teams/projects
  • 1 year or more of Call Center experience
  • High school completed
  • Strong English communication skills
  • Ability to manage multiple priorities simultaneously
  • Strong conflict resolution and problem-solving skills
  • Basic proficiency in Microsoft Excel, Word, and PowerPoint

Work Rights

Not specified

Tailored Resume

Cover Letter