Deskside Manager, It Care

Aviva

Markham, , Canada
Base: $90,000 to $115,000; bonus/equity: eligibili...
Hybrid
Deskside it support management
Customer satisfaction score (csat) focus
Sla adherence and escalation management
IT Care Deskside Manager will lead a national team responsible for delivering exceptional end-user support across Aviva Canada

Job Summary

  • IT Care Deskside Manager will lead a national team responsible for delivering exceptional end-user support across Aviva Canada.
  • This role requires regular travel across Aviva’s three GTA offices and on-site presence four days per week.
  • The salary band for this position ranges from $90,000 to $115,000 with a compelling rewards package including bonuses, retirement savings, health benefits, and career development opportunities.

Matching Summary

IT Care Deskside Manager will lead a national team responsible for delivering exceptional end-user support across Aviva Canada.

Salary

Base: $90,000 to $115,000; Bonus/Equity: Eligibility for annual bonus and share plan; Benefits: Retirement savings, health benefits, wellness programs, vacation package

Skills & Requirements

Must-have

  • Deskside IT support management
  • Customer Satisfaction Score (CSAT) focus
  • SLA adherence and escalation management
  • Windows, macOS, and mobile platform expertise
  • Remote and onsite team leadership
  • Microsoft Intune Admin Center proficiency

Nice-to-have

  • Proactive continuous improvement mindset
  • Strong communication and negotiation skills
  • Collaborative cross-functional teamwork
  • Coaching and people development
  • Troubleshooting hardware, software, network issues

Key Requirements

  • Minimum 5 years in Deskside or IT support roles
  • At least 2 years in a leadership capacity
  • Degree or equivalent experience
  • Professional certifications are an asset

Work Rights

Not specified

Tailored Resume

Cover Letter