Group Manager, Operations

Encore Capital Group

Competitive salary; monthly incentives or annual b...
People management experience required
Legal collections channel knowledge
Process and procedure development
The Group Manager Operations oversees the day-to-day operations and management of Specialist teams while ensuring quality and accuracy of all work products

Job Summary

  • The Group Manager Operations oversees the day-to-day operations and management of Specialist teams while ensuring quality and accuracy of all work products.
  • This role requires a balanced mix of people, process, and project management with a solid understanding of the Legal Collections Channel.
  • Employees are eligible for monthly incentives or annual bonuses along with comprehensive healthcare plans and paid volunteer time off.

Matching Summary

The Group Manager Operations oversees the day-to-day operations and management of Specialist teams while ensuring quality and accuracy of all work products.

Salary

Competitive salary; Monthly incentives or annual bonus available; Comprehensive healthcare and wellness benefits included

Skills & Requirements

Must-have

  • People management experience required
  • Legal Collections Channel knowledge
  • Process and procedure development
  • MS Office proficiency required

Nice-to-have

  • Advanced MS Excel skills
  • Strong verbal communication skills
  • Detailed-oriented management style
  • Financial Services background preferred

Key Requirements

  • High School Diploma minimum education
  • 1-3 years in People Management role
  • Current authorization to work in the United States

Work Rights

Must have current US work authorization

Tailored Resume

Cover Letter