Sr. Technical Support Engineer - Ngsiem

CrowdStrike

Bangalore, India
Market leader in compensation; equity awards inclu...
Hybrid
5-10 years product technical support experience
Troubleshooting windows linux mac environments
Siem technology log ingestion parsing correlation
The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution

Job Summary

  • The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution.
  • Candidates must demonstrate ownership of customer concerns by assessing impact, troubleshooting logically, and engaging relevant stakeholders to resolve issues.
  • CrowdStrike offers market leader compensation, comprehensive wellness programs, and professional development opportunities for all employees.

Matching Summary

The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution.

Salary

Market leader in compensation; Equity awards included; Comprehensive physical and mental wellness programs

Skills & Requirements

Must-have

  • 5-10 years product technical support experience
  • Troubleshooting Windows Linux Mac environments
  • SIEM technology log ingestion parsing correlation
  • API integration REST APIs troubleshooting
  • Scripting proficiency Python PowerShell Shell
  • Bachelor's degree in Computer Science or related field

Nice-to-have

  • Fanatical commitment to customer success
  • Knowledge of MITRE ATT&CK framework
  • Experience with cloud platforms AWS Azure GCP
  • Container administration and orchestration expertise
  • Version control systems Git experience
  • Security best practices and compliance knowledge

Key Requirements

  • Bachelor's degree in Computer Science or IT
  • 5-10 years in Product Technical Support
  • Proven OS level troubleshooting skills
  • Strong SQL and Regex understanding
  • Shift work availability required

Work Rights

Not specified

Tailored Resume

Cover Letter