Customer Experience Advisor | S1 | Retail Banking | Newark/grantham Twin

Santander

Newark, , United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Outstanding customer service skills
Effective communication with customers
Flexible and multi-skilled working approach
Santander is evolving into a technology-driven organisation focused on customer-centric transformation and innovation

Job Summary

  • Santander is evolving into a technology-driven organisation focused on customer-centric transformation and innovation.
  • The role involves acting as the first point of contact for customers, assisting with transactions, queries, and protecting customers against fraud and scams.
  • Employees receive a starting salary of £25,000 plus a £500 annual cash allowance, 25 days holiday plus bank holidays, pension contributions, voluntary healthcare benefits, and various wellbeing and family support programs.

Matching Summary

Santander is evolving into a technology-driven organisation focused on customer-centric transformation and innovation.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: Pension contributions, healthcare benefits, holiday entitlement, wellbeing support

Skills & Requirements

Must-have

  • Outstanding customer service skills
  • Effective communication with customers
  • Flexible and multi-skilled working approach
  • Working on rota basis Monday to Saturday
  • Handling customer transactions and queries

Nice-to-have

  • Team working skills with can-do attitude
  • Openness to broad range of activities
  • Ability to adapt and accommodate business needs
  • Proactive risk management approach
  • Customer-centric problem solving

Key Requirements

  • Proven customer service experience
  • Right to work in the UK
  • Flexible working hours Monday to Saturday
  • Effective communication skills

Work Rights

Right to work in the UK required

Tailored Resume

Cover Letter