Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified
10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
Integer is seeking a Senior Manager for IT Service Management to oversee the governance and operational model of ITSM practices, ensuring alignment with ITIL best practices. The ideal candidate will have extensive experience in IT governance, incident management, and audit readiness, along with strong leadership skills to drive continuous improvement

Job Summary

  • The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while ensuring consistent application across the enterprise.
  • Candidates will be accountable for SOX ITGCs related to ITSM processes, defining evidence standards, and ensuring ongoing audit readiness.
  • The company offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, and immediate 401(k) matching.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management to oversee the governance and operational model of ITSM practices, ensuring alignment with ITIL best practices. The ideal candidate will have extensive experience in IT governance, incident management, and audit readiness, along with strong leadership skills to drive continuous improvement.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, 401(k) match, and 10 days holidays

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX IT General Controls audit readiness
  • CMDB governance and data integrity management

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnering with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in ITSM or IT Operations
  • Demonstrated experience with SOX ITGCs or regulated controls

Work Rights

Not specified

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