Driveway.com is seeking a Customer Satisfaction Representative to enhance customer experiences at their dealerships in Medford, OR, and Dallas, TX. The role focuses on ensuring customer concerns are addressed promptly while leading satisfaction improvement initiatives
Job Summary
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.
Matching Summary
Match Score: 85
Driveway.com is seeking a Customer Satisfaction Representative to enhance customer experiences at their dealerships in Medford, OR, and Dallas, TX. The role focuses on ensuring customer concerns are addressed promptly while leading satisfaction improvement initiatives.
Salary
$20.00-$22.00
Skills & Requirements
Must-have
customer satisfaction improvement
liaison between dealership and customers
continuous improvement plans
FreshDesk Omni Program
Reputation and Brand Team collaboration
Nice-to-have
positive attitude
team player
Key Requirements
Warranty Claims or Collections experience highly preferred