This role involves delivering hands-on technical support for database and cloud infrastructure issues while guiding customers in designing scalable architectures
Job Summary
This role involves delivering hands-on technical support for database and cloud infrastructure issues while guiding customers in designing scalable architectures.
The company offers competitive compensation including base salary, potential bonuses, equity grants, and access to LinkedIn Learning for career development.
Candidates must possess a customer-first mindset with the ability to explain complex technical concepts clearly in a fast-paced environment.
Matching Summary
This role involves delivering hands-on technical support for database and cloud infrastructure issues while guiding customers in designing scalable architectures.
Salary
Base: $75,200 - $94,000; Bonus/Equity: Potential bonus and equity grants available; Benefits: Competitive array including EAP, flexible time off, and conference reimbursement
Skills & Requirements
Must-have
2-5 years technical support experience
Hands-on PostgreSQL MySQL Redis MongoDB
Strong Linux networking cloud knowledge
Database fundamentals backups replication tuning
Troubleshooting across application and infrastructure layers
Nice-to-have
Open-source contributions to database ecosystem
Multi-cloud or hybrid cloud exposure
Experience with Kubernetes and containerized environments