Not specified (assumed to be onsite based on location)
Manage team of approximately 10 ftes
Resolve disputed transactions timely
Negotiate effectively on customer calls
M&T Bank is seeking a Cam Outreach Manager for their Getzville, New York location, responsible for overseeing a team and directing daily operations related to customer service and account servicing. The ideal candidate will have experience in a call center or banking operations, with a focus on leadership and operational efficiency
Job Summary
The role is responsible for directing the day-to-day activities of a unit managing approximately 10 employees across diverse disciplines.
The incumbent must resolve disputed transactions in a timely manner while negotiating effectively with customers during calls.
This position serves as an integral member of the portfolio acquisition team, directing the onboarding of acquired loans.
Matching Summary
Match Score: 75
M&T Bank is seeking a Cam Outreach Manager for their Getzville, New York location, responsible for overseeing a team and directing daily operations related to customer service and account servicing. The ideal candidate will have experience in a call center or banking operations, with a focus on leadership and operational efficiency.
Salary
Base: $62,200.00 - $103,600.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Manage team of approximately 10 FTEs
Resolve disputed transactions timely
Negotiate effectively on customer calls
Compile month-end data for management
Direct loan onboarding processes
Adhere to risk and regulatory standards
Nice-to-have
Promote environment supporting belonging
Reflect M&T Bank brand values
Tact and diplomacy in customer service
Strong knowledge of departmental systems
Key Requirements
6 years higher education and relevant work experience
1 year work leadership or supervisory experience
Call center or bank operations environment background