French Customer Support Specialist

HubSpot

Dublin, Ireland
Not specified; not specified; not specified
**
Fluent in english and french
B2b saas technical troubleshooting experience
Phone, chat, and web ticket support
** HubSpot is seeking a French Customer Support Specialist to assist customers through various channels, providing solutions to product-related inquiries. The role emphasizes a customer-first mentality and requires fluency in both French and English, along with technical troubleshooting skills in a B2B SaaS environment. **

Job Summary

  • You will partner with customers to effectively resolve issues using phone, live chat, and web tickets while adapting to fluctuating inquiry volumes.
  • The role requires applying business acumen to proactively identify challenges and opportunities for HubSpot customers.
  • You will help build a positive, inclusive, and psychologically safe environment that accepts all differences.

Matching Summary

Match Score: 75

** HubSpot is seeking a French Customer Support Specialist to assist customers through various channels, providing solutions to product-related inquiries. The role emphasizes a customer-first mentality and requires fluency in both French and English, along with technical troubleshooting skills in a B2B SaaS environment. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Fluent in English and French
  • B2B SaaS technical troubleshooting experience
  • Phone, chat, and web ticket support

Nice-to-have

  • Strong customer-first mentality
  • Comfortable with ambiguity
  • Desire for regular feedback and coaching

Key Requirements

  • Fluency in written and spoken French
  • Experience in B2B SaaS settings
  • Ability to troubleshoot software issues

Work Rights

Must have right to work in Ireland

Tailored Resume

Cover Letter