Associate Customer Support Analyst, New Grad

IXL Learning Inc

Raleigh, NC, United States
On-site
Product expertise
Customer needs identification
Troubleshoot issues
IXL Learning is seeking an upbeat, customer-focused, and analytical individual to join our customer support team, focused on providing the best customer service possible

Job Summary

  • IXL Learning is seeking an upbeat, customer-focused, and analytical individual to join our customer support team, focused on providing the best customer service possible.
  • In this role, you will use your communication skills to effectively explain solutions to customers and work closely with account management, engineering, and product design teams.
  • IXL Learning is the country's largest EdTech company, reaching millions of learners through diverse products like IXL.com, Rosetta Stone, Wyzant, and Teachers Pay Teachers.

Matching Summary

IXL Learning is seeking an upbeat, customer-focused, and analytical individual to join our customer support team, focused on providing the best customer service possible.

Skills & Requirements

Must-have

  • product expertise
  • customer needs identification
  • troubleshoot issues
  • software bug reporting
  • product documentation creation
  • customer feedback gathering

Nice-to-have

  • upbeat personality
  • analytical individual
  • works well independently and with a team
  • passion for education

Key Requirements

  • BA/BS degree required
  • customer facing role experience preferred
  • teaching/tutoring experience a plus
  • strong communication skills
  • critical thinking skills
  • problem-solving skills
  • ability to prioritize tasks
  • detail-oriented
  • organized
  • quick learner
  • demonstrates initiative

Work Rights

Not specified

Tailored Resume

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