The CSR creates a good first and last impression on our clients by understanding, communicating, and properly prioritizing scheduled appointments, client education, and lobby triage
Job Summary
The CSR creates a good first and last impression on our clients by understanding, communicating, and properly prioritizing scheduled appointments, client education, and lobby triage.
Blue Ridge Equine Clinic is committed to your growth, development, well-being, and success, empowering team members with resources, support, and opportunities to thrive.
Benefits include tailored development programs, mentorship, career pathing, competitive pay, performance bonuses, 401(k) matching, student loan assistance, health insurance, generous PTO, and holidays for full-time employees.
Matching Summary
The CSR creates a good first and last impression on our clients by understanding, communicating, and properly prioritizing scheduled appointments, client education, and lobby triage.
Skills & Requirements
Must-have
Professional phone etiquette
Accepts payments and makes change
Maintains accurate client information
Operates multiple-line telephone system
Remains calm in emergency situations
Nice-to-have
Empathetic and compassionate client interaction
Supportive and collaborative environment
People-focused approach
Key Requirements
HS Diploma or educational equivalent
One year of customer service experience
Experience with Veterinary Electronic Medical Records