Not specified; competitive salary & bonuses mentio...
Remote
Cloud-based software technical support
Ticketing systems zendesk jira salesforce
Troubleshoot complex multi-factored problems
Granicus is seeking a Technical Support Representative to join their remote team in Puerto Rico. The role involves providing high-quality technical support for government software services, requiring strong troubleshooting skills and client communication
Job Summary
The role involves serving as a resident expert on the Customer Support team for Granicus software services provided to government agencies.
Employees will work directly with clients to resolve escalated technical issues while maintaining strict SLAs and documenting resolutions.
The company offers comprehensive benefits including 100% employer-paid health insurance and flexible time off for a remote-first workforce.
Matching Summary
Match Score: 85
Granicus is seeking a Technical Support Representative to join their remote team in Puerto Rico. The role involves providing high-quality technical support for government software services, requiring strong troubleshooting skills and client communication.
Salary
Not specified; Competitive Salary & Bonuses mentioned; Comprehensive benefits package including 100% Employer-Paid health insurance
Skills & Requirements
Must-have
Cloud-based software technical support
Ticketing systems Zendesk JIRA Salesforce
Troubleshoot complex multi-factored problems
Customer focused environment maintenance
Knowledge Base article creation
Nice-to-have
Ambitious self-driven problem-solving approach
Patience in high stress situations
Ability to train junior team members
Experience with streaming video playback
Github CI CD software deployment knowledge
Key Requirements
US Citizenship required
CJIS certification with FBI background check
2+ years technical degree or equivalent experience
1 year experience providing technical support for cloud-based software