Base: £76,800 - £96,000py; bonus: up to 30% annual...
Not specified
Senior leader in performance reporting
Translate complex data into narratives
Lead cross-functional teams through insight-led change
ScottishPower is seeking a Head of Reporting, Performance & Insight to lead the development of performance analytics within their Customer Service Directorate. The role involves translating data into strategic insights, guiding senior leadership, and driving operational efficiency to enhance customer service excellence
Job Summary
This pivotal senior leader will shape how customer, operational, and regulatory insight comes together across the organisation.
The role involves leading storm response reporting, workforce and cost modelling, and ensuring SPEN remains resilient and compliant.
Candidates receive a competitive salary with an annual bonus up to 30%, double-matched pension contributions up to 10%, and extensive healthcare benefits.
Matching Summary
Match Score: 85
ScottishPower is seeking a Head of Reporting, Performance & Insight to lead the development of performance analytics within their Customer Service Directorate. The role involves translating data into strategic insights, guiding senior leadership, and driving operational efficiency to enhance customer service excellence.
Salary
Base: £76,800 - £96,000pa; Bonus: Up to 30% annual bonus; Benefits: Double match pension up to 10%; Single cover healthcare; 36 days annual leave
Skills & Requirements
Must-have
Senior leader in performance reporting
Translate complex data into narratives
Lead cross-functional teams through insight-led change
Regulatory awareness and governance
Storm response reporting and workforce modelling
Nice-to-have
Passion for excellence and continuous improvement
Strong understanding of customer experience
Ability to influence senior leaders
Commitment to Net Zero and sustainability
Key Requirements
Extensive experience in performance reporting within complex organisations
Proven track record of turning insight into action
Senior leadership capability in strategic decision-making
Work Rights
Must be eligible to work in the UK; non-citizens subject to immigration compliance