Service Desk Specialist Iv - Executive Support

Astreya GmbH

Base: $40.92 - $64.62 usd hourly; bonus/equity: no...
Fully remote
8+ years it experience
3+ years vip support experience
Macos and windows expertise
Astreya GmbH is seeking a Service Desk Specialist IV to provide high-touch technical support for C-suite executives and senior leadership. The role requires strong technical skills, exceptional communication, and the ability to handle high-pressure situations while ensuring seamless technology experiences for executives

Job Summary

  • This role provides dedicated, high-touch technical support to C-suite executives ensuring zero productivity loss.
  • The specialist is responsible for proactive maintenance of hardware and software while managing secure mobile and remote access.
  • Astreya offers comprehensive benefits including medical, dental, vision, 401k, and paid time off up to 120 hours annually.

Matching Summary

Match Score: 85

Astreya GmbH is seeking a Service Desk Specialist IV to provide high-touch technical support for C-suite executives and senior leadership. The role requires strong technical skills, exceptional communication, and the ability to handle high-pressure situations while ensuring seamless technology experiences for executives.

Salary

Base: $40.92 - $64.62 USD hourly; Bonus/Equity: Not guaranteed; Benefits: Comprehensive medical, dental, vision, 401k included

Skills & Requirements

Must-have

  • 8+ years IT experience
  • 3+ years VIP support experience
  • macOS and Windows expertise
  • Mobile device management (MDM)
  • High-end AV equipment setup
  • Secure remote access configuration

Nice-to-have

  • Apple Certified Support Professional certification
  • Microsoft Role-Based Certifications
  • Zoom Rooms or Webex Board experience
  • Financial services industry background
  • High-growth tech environment experience

Key Requirements

  • Bachelor's degree required
  • 8+ years total IT experience
  • 3+ years supporting executive clientele
  • Proven ability to handle confidential information

Work Rights

Not specified

Tailored Resume

Cover Letter