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ING is seeking a Digital Business Expert for its ATM strategy within the Daily Banking & Savings Tribe in Madrid, Spain. This role focuses on enhancing customer experience and operational efficiency while managing complex projects and stakeholder relationships.
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Job Summary
This role plays a key part in shaping ING’s ATM strategy, ensuring that customers’ cash needs are met while delivering outstanding customer experience and maintaining strict cost efficiency.
You will work at the intersection of business strategy, customer insights, partner management and data-driven decision making.
We work in an agile environment, where collaboration, ownership and a strong make it happen mindset are essential.
Matching Summary
Match Score: 75
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ING is seeking a Digital Business Expert for its ATM strategy within the Daily Banking & Savings Tribe in Madrid, Spain. This role focuses on enhancing customer experience and operational efficiency while managing complex projects and stakeholder relationships.
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Skills & Requirements
Must-have
ATM strategy
customer insights
partner management
data-driven decision making
complex initiatives and projects
business cases
financial drivers monitoring
customer communication strategies
external partner relationships
operational and financial risk management
Voice of the Customer management
Excel, Power BI and/or MicroStrategy
Nice-to-have
agile environment
make it happen mindset
holistic, strategic view
Key Requirements
Proven experience in project and stakeholder management
Strong ability to develop and defend business cases
Solid customer-centric mindset
Professional experience in similar roles
Excellent communication skills in English and Spanish