Analyst, Client Success - Shared Services Team

Visa

Highlands Ranch, CO, United States
Base: 89,200 to 138,600 usd py; bonus/equity: may ...
On-site
Client implementation support
Resolve client inquiries
Improve client adoption
The Client Success Shared Services team is responsible for providing operational assistance to a large and diverse number of Visa clients, helping them resolve issues and drive improvement opportunities to completion

Job Summary

  • The Client Success Shared Services team is responsible for providing operational assistance to a large and diverse number of Visa clients, helping them resolve issues and drive improvement opportunities to completion.
  • This role will provide the opportunity to shape how Visa leads the management of a significant group of its growth clients through support and input into the automated tools, capabilities and processes that enhance the client experience.
  • Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Matching Summary

The Client Success Shared Services team is responsible for providing operational assistance to a large and diverse number of Visa clients, helping them resolve issues and drive improvement opportunities to completion.

Salary

Base: 89,200 to 138,600 USD per year; Bonus/Equity: May be eligible for bonus and equity; Benefits: Comprehensive benefits package including Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program

Skills & Requirements

Must-have

  • Client implementation support
  • Resolve client inquiries
  • Improve client adoption
  • Stay current with Visa solutions
  • Build client relationships
  • Become customer centric

Nice-to-have

  • Proactiveness
  • Critical thinking
  • Success planning
  • Client engagement

Key Requirements

  • 2 or more years of work experience with a Bachelor’s Degree
  • 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree
  • Experience in client support or client relationship management
  • Experience in financial services, payment, software, or information services industries
  • Used data to develop business solutions
  • Communicate complex technical terms in business language
  • Self-starter able to achieve results
  • Effectively prioritize and multi-task
  • Experience using standard Microsoft Office tools

Work Rights

Not specified

Tailored Resume

Cover Letter