Senior Customer Success Architect - Australia

GitLab

Remote, Australia
Not specified; not specified; benefits include equ...
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Practical understanding of git workflows
Working knowledge of ci/cd and devsecops
Experience defining business outcomes
** GitLab is seeking a Senior Customer Success Architect to assist Federal Government customers in leveraging their DevSecOps platform to achieve business goals. The role involves post-sales engagement, technical enablement, and fostering long-term customer relationships to enhance platform adoption and satisfaction. **

Job Summary

  • This role serves as a strategic advisor to Federal Government customers to help them align the GitLab DevSecOps platform with their business goals.
  • The successful candidate will partner with stakeholders to translate pre-sales plans into actionable success criteria and drive long-term adoption and retention.
  • GitLab offers a flexible benefits package including equity compensation, a growth fund, and flexible paid time off for all team members.

Matching Summary

Match Score: 75

** GitLab is seeking a Senior Customer Success Architect to assist Federal Government customers in leveraging their DevSecOps platform to achieve business goals. The role involves post-sales engagement, technical enablement, and fostering long-term customer relationships to enhance platform adoption and satisfaction. **

Salary

Not specified; Not specified; Benefits include equity, PTO, and growth fund

Skills & Requirements

Must-have

  • Practical understanding of Git workflows
  • Working knowledge of CI/CD and DevSecOps
  • Experience defining business outcomes
  • NV1 or NV2 security clearance eligibility

Nice-to-have

  • Strong communication and presentation skills
  • Alignment with high-performance culture values
  • Experience managing complex escalations
  • Ability to work in remote asynchronous environments

Key Requirements

  • NV1 or NV2 clearance required or eligible
  • Background in post-sales or professional services
  • Understanding of software development lifecycles

Work Rights

Must have NV1 or NV2 clearance or be eligible for one

Tailored Resume

Cover Letter