John Keells Information Technology (Pvt) Ltd (JKIT)
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On-site
Client service delivery
Client relationship management
Customer satisfaction
The Practice Manager – Customer Success will be responsible for leading and managing the client service team to ensure timely, high-quality service delivery and strong client relationships
Job Summary
The Practice Manager – Customer Success will be responsible for leading and managing the client service team to ensure timely, high-quality service delivery and strong client relationships.
Developing and implementing client service strategies, processes, and best practices to drive customer satisfaction and business growth.
The selected candidate will report to the Head of Customer Success and collaborate with cross-functional teams to ensure seamless service delivery and successful project execution.
Matching Summary
The Practice Manager – Customer Success will be responsible for leading and managing the client service team to ensure timely, high-quality service delivery and strong client relationships.
Skills & Requirements
Must-have
client service delivery
client relationship management
customer satisfaction
service improvement initiatives
operational efficiency
Nice-to-have
cloud-first strategy
mobile-first strategy
AI-first strategy
innovation and agility
Key Requirements
Bachelor's degree in Business, Management, or related field