Front Desk Agent

Four Seasons Hotels & Resorts

Napa Valley, US
Hourly: $26.68; competitive salary & benefits: not...
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Guest check-in and check-out
Handling guest inquiries and requests
Operating computer systems
** Four Seasons Hotels & Resorts is seeking a Front Desk Agent for their Napa Valley location, requiring previous front desk experience in a luxury hotel environment. The role involves welcoming guests, managing check-ins and check-outs, and providing exceptional customer service while upholding the company's standards. **

Job Summary

  • The Front Desk Agent welcomes and registers hotel guests, establishing method of payment and assessing each guest’s needs and requests.
  • Agents will check guests out of the hotel, prepare their bill, seek feedback, and handle all guest interactions with the highest level of hospitality and professionalism.
  • This role offers competitive salary and benefits, including medical and dental options, parental leave, training opportunities, complimentary accommodation, and employee meals.

Matching Summary

Match Score: 75

** Four Seasons Hotels & Resorts is seeking a Front Desk Agent for their Napa Valley location, requiring previous front desk experience in a luxury hotel environment. The role involves welcoming guests, managing check-ins and check-outs, and providing exceptional customer service while upholding the company's standards. **

Salary

Hourly: $26.68; Competitive Salary & Benefits: Not specified; Benefits: Cigna medical and dental benefit options effective after 30 days of employment, 8 weeks of New Parental Leave Pay after 1 year of employment, Excellent Training and Development opportunities, Complimentary accommodation at other Four Seasons Hotels and Resorts, Complimentary Employee Meals, 401k Retirement Plans

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Handling guest inquiries and requests
  • Operating computer systems
  • Financial transaction processing
  • Maintaining a balanced bank

Nice-to-have

  • Luxury hotel experience
  • Knowledge of Napa Valley
  • Upselling experience
  • Personalized guest experiences

Key Requirements

  • Previous front desk experience
  • Strong written and oral presentation skills
  • Ability to multi-task
  • Strong computer skills
  • Strong problem solving skills
  • Valid US work authorization

Work Rights

Must have valid US work authorization

Tailored Resume

Cover Letter