Sr. Manager, Workforce Optimization

Sky (Comcast)

Illinois, US
Base: $97,816.22 - $146,724.32; bonus/equity: elig...
Workforce management (wfm) strategy
Advanced analytics and modeling
Cross-functional partnership
The Senior Manager of Workforce Management leads enterprise-level workforce and call routing strategy across a multi-site environment to optimize service delivery, service assurance, and operational performance

Job Summary

  • The Senior Manager of Workforce Management leads enterprise-level workforce and call routing strategy across a multi-site environment to optimize service delivery, service assurance, and operational performance.
  • This role blends strategic thinking with hands-on leadership, using advanced analytics, complex modeling, and cross-functional partnership to anticipate demand, balance workloads, and continuously improve service outcomes.
  • Comcast provides best-in-class Benefits to eligible employees, including an array of options, expert guidance and always-on tools, personalized to meet the needs of your reality.

Matching Summary

The Senior Manager of Workforce Management leads enterprise-level workforce and call routing strategy across a multi-site environment to optimize service delivery, service assurance, and operational performance.

Salary

Base: $97,816.22 - $146,724.32; Bonus/Equity: Eligible for Bonus; Benefits: Best-in-class Benefits

Skills & Requirements

Must-have

  • Workforce Management (WFM) strategy
  • advanced analytics and modeling
  • cross-functional partnership
  • service level performance
  • operational performance optimization
  • real-time monitoring and recovery

Nice-to-have

  • thought leadership
  • people management
  • challenging legacy approaches
  • driving innovation
  • customer and business outcomes

Key Requirements

  • 7-10 Years relevant work experience
  • Bachelor's Degree or equivalent experience
  • Must have US citizenship

Work Rights

Not specified

Tailored Resume

Cover Letter