Sports Customer Support Analyst

Genius Sports

Tallinn, Estonia
On-site
Customer support via zendesk
Prioritize and manage incoming requests
Monitor match data
Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before

Job Summary

  • Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.
  • You’ll handle incoming requests, support clients via Zendesk and work closely with internal teams to resolve issues and onboard new users.
  • As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career.

Matching Summary

Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.

Skills & Requirements

Must-have

  • Customer support via Zendesk
  • Prioritize and manage incoming requests
  • Monitor match data
  • Excellent English communication
  • Computer systems and tools proficiency

Nice-to-have

  • Proactive and accurate performance
  • Ability to perform under pressure
  • Office-first culture collaboration

Key Requirements

  • Previous customer support experience is a plus
  • Problem-solving skills
  • Ability to multitask and prioritize

Work Rights

Not specified

Tailored Resume

Cover Letter