Front Office Manager

JEWEL CHANGI AIRPORT HOTEL PTE. LTD.

Singapore, Singapore
Not specified
2 years customer experience as duty manager
3 years front office supervisor experience
Property management systems knowledge
The Front Office Manager at Jewel Changi Airport Hotel is responsible for overseeing reception operations, ensuring high guest satisfaction, and leading the front desk team. The ideal candidate should possess significant customer service experience, strong leadership skills, and a proactive attitude towards problem-solving

Job Summary

  • The Front Office Manager is responsible for overseeing all aspects of Reception Operations efficiently while leading the YOTEL AIR front desk team by example.
  • This role requires coordinating with mall management security regarding criminal acts and executing emergency procedures for fire or power failures.
  • Candidates must possess at least a Diploma in Hospitality/Tourism/Hotel Management and have solid computer skills including knowledge of Opera PMS.

Matching Summary

Match Score: 85

The Front Office Manager at Jewel Changi Airport Hotel is responsible for overseeing reception operations, ensuring high guest satisfaction, and leading the front desk team. The ideal candidate should possess significant customer service experience, strong leadership skills, and a proactive attitude towards problem-solving.

Skills & Requirements

Must-have

  • 2 years customer experience as Duty Manager
  • 3 years Front Office Supervisor experience
  • Property Management Systems knowledge
  • Opera PMS proficiency required
  • Diploma in Hospitality or Tourism
  • Fluent English communication skills

Nice-to-have

  • Proactive with positive attitude
  • Embraces new technology systems
  • Great attention to detail
  • Sociable and confident demeanor
  • Second or multiple languages spoken
  • Experience with Stay N Touch Rover PMS

Key Requirements

  • Minimum 2 years Duty Manager or 3 years Supervisor experience
  • Diploma/Advanced/Higher/Graduate Diploma in Hospitality
  • Fluent English reading and speaking ability
  • Willingness to work overnight shifts

Work Rights

Not specified

Tailored Resume

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