Competitive salary; not specified; 401k with emplo...
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5-7 years leadership in tiered support
Strong knowledge of routing and switching
Experience with ssh and virtualization
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Axon is seeking a Senior Manager of Technical Support to lead a high-performing team responsible for resolving complex technical issues across their hardware and software ecosystem. The role requires strong leadership in escalation management, cross-functional partnerships, and operational excellence, with a focus on driving technical improvements and mentoring team members.
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Job Summary
The role involves leading a team of 12-15 direct reports to resolve complex multi-product issues across Axon's hardware and software ecosystem.
Candidates must embody an #OWN IT mindset and demonstrate an AI-first approach to solving business problems while ensuring customer safety.
Axon offers competitive salary, robust parental leave, medical/dental/vision plans, and a mission to Protect Life through innovative technology.
Matching Summary
Match Score: 75
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Axon is seeking a Senior Manager of Technical Support to lead a high-performing team responsible for resolving complex technical issues across their hardware and software ecosystem. The role requires strong leadership in escalation management, cross-functional partnerships, and operational excellence, with a focus on driving technical improvements and mentoring team members.
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Salary
Competitive salary; Not specified; 401k with employer match, paid time off, parental leave, medical/dental/vision
Skills & Requirements
Must-have
5-7 years leadership in tiered support
Strong knowledge of routing and switching
Experience with SSH and virtualization
Criminal Justice Information Services background check