Service Desk Staff

Acquire Asia Pacific Pty

Troubleshoot equipment malfunctions
Manage complex proactive events
Provide it support via phone chat tickets
The role involves troubleshooting equipment malfunctions and resolving escalated tickets immediately upon confirmation

Job Summary

  • The role involves troubleshooting equipment malfunctions and resolving escalated tickets immediately upon confirmation.
  • Candidates will provide comprehensive IT support services over phone, chat, and tickets while assisting with field work if necessary.
  • The position requires working variable shifts including evenings, weekends, and public holidays to support global missions.

Matching Summary

The role involves troubleshooting equipment malfunctions and resolving escalated tickets immediately upon confirmation.

Skills & Requirements

Must-have

  • Troubleshoot equipment malfunctions
  • Manage complex proactive events
  • Provide IT support via phone chat tickets
  • Diagnose software hardware network issues
  • Document track monitor end-user problems
  • Work variable shifts including weekends

Nice-to-have

  • Mentor new hires during nesting period
  • Create new solutions with infrastructure
  • Simplify complex technical terms for users
  • Self-motivated with strong work ethic
  • Excellent customer service commitment

Key Requirements

  • Superior analytical and problem-solving abilities
  • Ability to follow standard procedures
  • Strong written and verbal communication skills
  • Willingness to work variable shifts

Work Rights

Not specified

Tailored Resume

Cover Letter