Job Summary

• The role focuses on resolving outstanding self-pay account balances for Mass General Brigham patients through phone and digital contact.
• Staff must utilize Epic systems to manage work queues, update account information, and coordinate with other revenue cycle teams.
• Employees are expected to maintain high productivity standards of 5 accounts per hour while ensuring 90% quality assurance scores.

Matching Summary

Salary

Base: $17.71 - $25.28/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses included

Skills & Requirements

Key Requirements

• High School diploma or GED required
• 1-3 years healthcare customer service or collections experience desired
• Remote work setup with quiet secure station required

Work Rights