This role handles multiple accounts and provides technical guidance to other junior support staff and acts as the primary contact for queries arising from Broker calls and emails
Job Summary
This role handles multiple accounts and provides technical guidance to other junior support staff and acts as the primary contact for queries arising from Broker calls and emails.
Partner with underwriters and/or more senior UW Support employees in the end-to-end processing of new, and renewal business.
At AIG, our people are our greatest asset and we offer a comprehensive benefits package focused on health, wellbeing, financial security, and professional development.
Matching Summary
This role handles multiple accounts and provides technical guidance to other junior support staff and acts as the primary contact for queries arising from Broker calls and emails.
Skills & Requirements
Must-have
Technical guidance to junior staff
Primary contact for broker queries
End-to-end processing of business
Continuous service improvement
Root cause analysis and solutions
Build strong interdepartmental relationships
Nice-to-have
Friendly and outgoing disposition
Anticipate client needs proactively
Embrace new technology
Contribute to positive difference
Key Requirements
Recognized MCC qualification or working towards one