Job Summary

• This role leads the transformation of AstraZeneca's Customer Engagement model in International Markets by leveraging the new CRM platform (AGENTFORCE LIFE SCIENCE) to accelerate growth and pipeline delivery.
• You will drive the implementation of the Future of CRM global program for International Markets, aiming to improve customer engagement effectiveness and accelerate the use of AI and Agentic solutions.
• The successful candidate will ensure business needs and priorities for International are met with the right CRM capabilities, limiting heavy local adaptation of the CRM platform.

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Skills & Requirements

Key Requirements

• Extensive knowledge of brand commercialization phases
• Strong skills in collaboration, decision making, communication, enterprise leadership, problem solving, and influencing without authority
• Subject-matter expertise in CRM and Customer Engagement operations
• Skills/expertise in IBEX/OBEX, ComEx roles
• Commercial acumen and understanding of local/market environments and operations
• Understanding of dynamic external environment and regional business priorities
• Highly developed communication and influencing abilities across organizational teams and levels in a large and matrixed operating environment
• Proven business partnering skills across multiple stakeholder groups
• Proven project management skills in matrix organizations
• Experience of working with Senior Management Teams
• Experience of successful influencing cross functionally, cross-culturally and cross-TA
• Capability to understand and support business need from different business areas

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