$165,000.00 - $195,000.00; not specified; medical,...
Hybrid
Production application support
Incident and problem management
Major incident response
Lead the stability and resilience of production technology services by directing incident, problem, and change management, and coordinating major incident response
Job Summary
Lead the stability and resilience of production technology services by directing incident, problem, and change management, and coordinating major incident response.
Set service standards and partner with Technology, Business, Risk, Compliance, and Audit to manage risk and meet governance requirements.
Develop high-performing teams and a culture of accountability and continuous improvement through the adoption of AI and automation opportunities.
Matching Summary
Lead the stability and resilience of production technology services by directing incident, problem, and change management, and coordinating major incident response.
Salary
$165,000.00 - $195,000.00; Not specified; Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, Paid Time Off, Holidays, 401(k)
Skills & Requirements
Must-have
production application support
incident and problem management
major incident response
root cause elimination
service resilience strategy
risk and compliance management
Nice-to-have
relationship-oriented bank
modern world banking
embracing strengths and ambitions
culture of accountability
continuous improvement
Key Requirements
5 - 10 years related experience
12-15 years related experience or combination of education and experience
Degree/diploma in Computer Science, Engineering, MIS, or related field or relevant certifications/bootcamp
Expert knowledge of banking products, services, and industry regulations