Manager, Scaled Customer Success - Apac

AUTODESK CONSTRUCTION CLOUD

Base: based on experience + location; bonus/equity...
Not specified (assumed hybrid based on industry standards)
12+ years customer success experience
5+ years people management experience
Asean and anz regional leadership
The Manager, Scaled Customer Success at Autodesk Construction Cloud is a strategic leadership role focused on enhancing customer satisfaction and retention in the APJ region. The position requires a seasoned professional with extensive experience in customer success and team management, emphasizing mentorship and collaboration across departments

Job Summary

  • The Manager, Scaled Customer Success will lead a team of advisors in ASEAN and ANZ to drive customer satisfaction, growth, and retention.
  • This role requires partnering with Sales, Technical Support, and Channel Partners to ensure successful customer engagement and value realization.
  • Autodesk offers a competitive compensation package including base salaries, annual bonuses, stock grants, and comprehensive benefits.

Matching Summary

Match Score: 85

The Manager, Scaled Customer Success at Autodesk Construction Cloud is a strategic leadership role focused on enhancing customer satisfaction and retention in the APJ region. The position requires a seasoned professional with extensive experience in customer success and team management, emphasizing mentorship and collaboration across departments.

Salary

Base: Based on experience and location; Bonus/Equity: Annual cash bonuses and stock grants included; Benefits: Comprehensive benefits package offered

Skills & Requirements

Must-have

  • 12+ years Customer Success experience
  • 5+ years people management experience
  • ASEAN and ANZ regional leadership
  • CRM tool expertise
  • Data-driven decision making

Nice-to-have

  • Passion for mentoring teams
  • Innovation in operational efficiency
  • Strong collaboration across stakeholders
  • Track record of driving retention

Key Requirements

  • 12+ years experience in Customer Success or Account Management
  • At least 5 years of people management experience
  • Proven track record in change management
  • Expertise in creating customer success strategies

Work Rights

Not specified

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