Consultant - Customer Engagement

Capita

Kraków, Poland
On-site
Customer issue resolution
Verbal and written communication
Ms office suite proficiency
Capita is seeking a Consultant - Customer Engagement in Kraków, Poland, to efficiently address customer issues and assist with inquiries, complaints, and data processing. The role values strong communication skills and a customer-focused approach, offering a supportive work environment and various employee benefits

Job Summary

  • Ensures that customer issues and concerns are answered efficiently and effectively.
  • Assists customers with any queries, questions, or complaints both verbally and in writing.
  • Offers a comprehensive benefits package including mental health support, extra time off, and medical healthcare.

Matching Summary

Match Score: 85

Capita is seeking a Consultant - Customer Engagement in Kraków, Poland, to efficiently address customer issues and assist with inquiries, complaints, and data processing. The role values strong communication skills and a customer-focused approach, offering a supportive work environment and various employee benefits.

Skills & Requirements

Must-have

  • Customer issue resolution
  • Verbal and written communication
  • MS Office Suite proficiency
  • Customer focus and telephone manner
  • Attention to detail
  • Teamwork and self-motivation

Nice-to-have

  • Coaching and complaint resolution
  • Multinational environment
  • UK business culture ties

Key Requirements

  • English C1 level
  • MS Word and Excel skills

Work Rights

Not specified

Tailored Resume

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