Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
**
Saas software support
Customer support experience
Human capital management cases
** Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. The role focuses on providing high-quality support for Human Capital Management cases and requires strong troubleshooting skills in a SaaS environment, with an emphasis on collaboration and customer service. **

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • The Workday Application Support Team is passionate about Customer service, innovation and excellence.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. The role focuses on providing high-quality support for Human Capital Management cases and requires strong troubleshooting skills in a SaaS environment, with an emphasis on collaboration and customer service. **

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • Human Capital Management cases
  • log reading and analysis
  • Talent Management solutions

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • empathy and shared enthusiasm
  • resilience when faced with tight timeframes

Key Requirements

  • 4+ years in SaaS software support
  • 4+ years in Customer Support experience
  • Must be local to Pune, India or willing to self-relocate
  • Work from office at least 50% of the time

Work Rights

Not specified

Tailored Resume

Cover Letter