Enterprise Customer Success Manager

Allegion Corp

Remote, Georgia, US
Base: $80,000-$125,000; bonus/equity: 20% variable...
Fully remote
B2b saas customer success
Drive product adoption and value
Build strategic customer relationships
Manage your book of accounts to ensure smooth initial implementations, drive deep product adoption, and deliver measurable value to our customers through the Waitwhile platform

Job Summary

  • Manage your book of accounts to ensure smooth initial implementations, drive deep product adoption, and deliver measurable value to our customers through the Waitwhile platform.
  • Build strategic relationships as a trusted consultant, understanding how Waitwhile can address business challenges and drive account revenue expansion through tailored solutions.
  • Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

Matching Summary

Manage your book of accounts to ensure smooth initial implementations, drive deep product adoption, and deliver measurable value to our customers through the Waitwhile platform.

Salary

Base: $80,000-$125,000; Bonus/Equity: 20% variable bonus; Benefits: Health, dental, vision, 401K match, PTO, HSA, FSA, disability, life insurance

Skills & Requirements

Must-have

  • B2B SaaS Customer Success
  • Drive product adoption and value
  • Build strategic customer relationships
  • Provide product best-practice guidance
  • Collaborate with Sales and Product teams
  • Voice of the customer to Product

Nice-to-have

  • Fast-paced scale-up environment
  • Award-winning workplace culture
  • Strong work-life balance focus
  • Commitment to employee development

Key Requirements

  • 4+ years B2B SaaS Customer Success
  • Enterprise client experience
  • Proven ability to drive implementations
  • Strong communication skills
  • Self-motivated team player
  • Relationship building experience

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter