Shift4 is seeking a Technical Support Associate to assist customers with e-commerce related issues, requiring strong customer service and technical troubleshooting skills. The role involves multi-channel support and an in-depth understanding of Shift4's software and services
Job Summary
Deliver exceptional service and support to customers via telephone, email, and chats.
Diagnose and resolve technical issues involving Shift4shop, Shift4shop services, and Shift4 Payments.
Stay current with system information, changes and updates.
Matching Summary
Match Score: 85
Shift4 is seeking a Technical Support Associate to assist customers with e-commerce related issues, requiring strong customer service and technical troubleshooting skills. The role involves multi-channel support and an in-depth understanding of Shift4's software and services.
Skills & Requirements
Must-have
Identify Shift4shop e-commerce issues
Troubleshoot technical issues
Support via multi-messaging channels
In-depth software understanding
Excellent customer service skills
Nice-to-have
Analyze call/ticket/chat logs
Identify common trends
Acquire in-depth software understanding
Key Requirements
At least one year customer service experience
At least one year Technical Support experience
Ability to troubleshoot and process technical issues
Ability to multitask and process different kinds of interactions at once