Siam Specialist – Change & Release Manager

KONE International

It change management process
Change advisory board (cab) meetings
Itil foundation
The Change & Release Specialist is responsible for managing requests for change through their lifecycle, assisting with communication, training, stakeholder engagement, and coaching service managers and suppliers on processes

Job Summary

  • The Change & Release Specialist is responsible for managing requests for change through their lifecycle, assisting with communication, training, stakeholder engagement, and coaching service managers and suppliers on processes.
  • Key responsibilities include enforcing change compliance, reviewing implemented changes, coordinating execution of Change Requests, participating in CAB meetings, and applying best practices for continuous improvement.
  • KONE is a global leader in elevators, escalators, and automatic building doors, focused on improving the flow of urban life through innovative and sustainable digital solutions.

Matching Summary

The Change & Release Specialist is responsible for managing requests for change through their lifecycle, assisting with communication, training, stakeholder engagement, and coaching service managers and suppliers on processes.

Skills & Requirements

Must-have

  • IT change management process
  • Change Advisory Board (CAB) meetings
  • ITIL foundation
  • DevOps and Agile concepts
  • ITSM tool knowledge
  • ServiceNow or Remedyforce
  • MS Word and MS Excel proficiency

Nice-to-have

  • Continuous improvement mindset
  • Stakeholder engagement and coaching
  • Customer focused approach
  • Curious mindset and innovation
  • Collaborative working culture

Key Requirements

  • ITIL foundation certification
  • DevOps and Agile methodology understanding
  • ITSM tool knowledge and reporting
  • Strong verbal and written communication skills
  • Proven technical writing abilities
  • Ability to manage multiple priorities
  • Rotational shifts (if required)

Work Rights

Not specified

Tailored Resume

Cover Letter