As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking, and Financial Advice.
The role involves problem solving, providing effective solutions, championing processes and procedures, and driving a risk-adverse culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Financial product knowledge
Effective communication skills
Problem solving and solution provision
Ability to work in busy retail environment
Risk-adverse culture adherence
Nice-to-have
Interest in financial wellbeing
Ability to articulate financial terms clearly
Genuine career interest with CommBank
Holistic customer solutions approach
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality
Availability for predetermined 25 hours per week roster