Patient Service Representative - Cardiovascular Medicine

Bmwofkansascitysouth

Olathe, Kansas, United States
**
Front desk operations
Answering calls
Copay collection
** The Patient Service Representative position at Bmwofkansascitysouth in Olathe, Kansas, involves front desk operations in a cardiovascular medicine clinic, focusing on patient check-ins, scheduling, and customer service. Candidates should have customer service experience and familiarity with healthcare processes, with a preference for those with relevant education or bilingual skills. **

Job Summary

  • The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic.
  • This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments.
  • Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.

Matching Summary

Match Score: 75

** The Patient Service Representative position at Bmwofkansascitysouth in Olathe, Kansas, involves front desk operations in a cardiovascular medicine clinic, focusing on patient check-ins, scheduling, and customer service. Candidates should have customer service experience and familiarity with healthcare processes, with a preference for those with relevant education or bilingual skills. **

Skills & Requirements

Must-have

  • front desk operations
  • answering calls
  • copay collection
  • MyChart and EMR
  • patient experience

Nice-to-have

  • problem resolution skills
  • productive working relationships
  • patient experience initiatives

Key Requirements

  • High School Graduate or GED
  • 1 or more years customer service or health care experience
  • Ability to maintain patient confidentiality

Work Rights

Not specified

Tailored Resume

Cover Letter