This role is critical in maintaining client trust and regulatory compliance by investigating and resolving complex client complaints and regulatory inquiries
Job Summary
This role is critical in maintaining client trust and regulatory compliance by investigating and resolving complex client complaints and regulatory inquiries.
The position involves conducting comprehensive investigations into client complaints across equities, options, futures, forex, and fixed income including trade execution and account funding issues.
Interactive Brokers offers a competitive salary package with performance-based annual bonuses in cash and stocks along with group medical and life insurance.
Matching Summary
This role is critical in maintaining client trust and regulatory compliance by investigating and resolving complex client complaints and regulatory inquiries.
Salary
Competitive salary package; Performance-based annual bonus (cash and stocks); Group Medical & Life Insurance included
Skills & Requirements
Must-have
3-5 years financial services experience
Strong written communication skills
Knowledge of equities options futures forex
Proficiency in Microsoft Word Excel
Ability to analyze trading activity
Nice-to-have
Programming skills for data analysis
Proficiency with AI tools
Experience with Bloomberg Terminal
Fluency in additional languages
Process improvement initiative experience
Key Requirements
Bachelor's degree in Finance Economics Business or related field