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Marina Bay Sands PTE. LTD. is seeking a Hospitality Quality Assurance Specialist in Singapore. The role involves conducting evaluations, analyzing quality data, and collaborating with training teams to enhance service standards within the hotel and F&B operations.
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Job Summary
The role involves conducting unannounced, undercover evaluations to ensure strict adherence to hotel standards.
Candidates will analyze evaluation data to identify trends, root causes, and performance gaps across business units.
This position requires creating actionable reports and dashboards to support data-informed decision-making for continuous improvement.
Matching Summary
Match Score: 75
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Marina Bay Sands PTE. LTD. is seeking a Hospitality Quality Assurance Specialist in Singapore. The role involves conducting evaluations, analyzing quality data, and collaborating with training teams to enhance service standards within the hotel and F&B operations.
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Skills & Requirements
Must-have
Unannounced undercover evaluations
Data analysis for quality trends
Root cause investigation skills
Performance benchmarking expertise
Dashboard creation with data tools
Nice-to-have
Luxury service standards knowledge
Trip Advisor feedback integration
Continuous improvement mindset
Strong collaboration with training teams
Net Promoter Score analysis experience
Key Requirements
Bachelor's degree in Data Analysis or related field
At least 2 years of experience in quality assurance or data analysis
Proficiency in Excel, Tableau, or Power BI
Familiarity with Forbes Travel Guide or luxury service standards