Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Customer-facing service
Maintenance request processing
Key inventory administration
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • The University of Arkansas is committed to equal opportunity and provides accommodations for applicants with disabilities during the hiring process.

Matching Summary

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • customer-facing service
  • maintenance request processing
  • key inventory administration
  • payment processing
  • proactive customer communication
  • use of Microsoft Office
  • record keeping procedures

Nice-to-have

  • knowledge of FAMIS CMMS
  • familiarity with Workday
  • good customer service skills
  • facility management processes
  • data analysis techniques
  • ability to communicate with leadership
  • knowledge of accessibility standards

Key Requirements

  • high school diploma or equivalent
  • minimum two years related experience
  • criminal background check
  • sex offender registry check

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter