The Customer Service Representative will manage daily client deliverables, ensuring exceptional customer satisfaction and efficient resolution of issues in a high-volume call center environment
Job Summary
The Customer Service Representative will manage daily client deliverables, ensuring exceptional customer satisfaction and efficient resolution of issues in a high-volume call center environment.
Responsibilities include processing sales orders, RGAs, and credits, resolving product shortages and complaints, and investigating order holds.
Watts is committed to equal employment opportunity and will make reasonable accommodations for qualified individuals with disabilities.
Matching Summary
The Customer Service Representative will manage daily client deliverables, ensuring exceptional customer satisfaction and efficient resolution of issues in a high-volume call center environment.
Skills & Requirements
Must-have
high-volume call center environment
process sales orders
resolve product shortages
investigate order holds
build professional relationships
Nice-to-have
reimagining the future of water
cutting-edge technology
team-oriented and supportive culture
meaningful impact on lives
Key Requirements
High School Diploma or equivalent
3+ years customer service experience
Experience with order entry and expediting
Familiarity with ERP systems
Basic proficiency in Microsoft Excel, Word, PowerPoint