Member Experience Manager

EōS Fitness

Las Vegas, NV, US
Base: $16-$18 usd ph; bonus/equity: not specified;...
On-site
Front-line leadership experience
Billing issue resolution skills
Team training and coaching ability
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility cleanliness.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Base: $16-$18 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Front-line leadership experience
  • Billing issue resolution skills
  • Team training and coaching ability
  • Fast-paced environment adaptability
  • Microsoft Office Suite proficiency

Nice-to-have

  • Fitness industry operational knowledge
  • Social media platform familiarity
  • Empathetic problem-solving mindset
  • Proactive member engagement strategies
  • Online reputation management experience

Key Requirements

  • Must pass background check
  • Obtain CPR certification within 30 days
  • Complete EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs routinely
  • Experience in customer service or front-line leadership

Work Rights

Not specified

Tailored Resume

Cover Letter