Technical Account Manager

Workday

**
4+ years in product support or customer success
Experience with complex b2b enterprise software
Strong technical background in saas solutions
** Workday is seeking a Technical Account Manager to provide proactive support and build relationships with strategic customers. The ideal candidate will possess strong communication, project management skills, and technical acumen to manage complex B2B enterprise software solutions. **

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
  • Candidates must coordinate business critical cases, manage escalations, and ensure alignment between operations, professional services, and development teams.
  • The position requires building strong relationships with large enterprise accounts while driving customer self-sufficiency and participating in steering committee meetings.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Account Manager to provide proactive support and build relationships with strategic customers. The ideal candidate will possess strong communication, project management skills, and technical acumen to manage complex B2B enterprise software solutions. **

Skills & Requirements

Must-have

  • 4+ years in product support or customer success
  • Experience with complex B2B enterprise software
  • Strong technical background in SaaS solutions
  • Ability to engage C-level executives
  • Expertise in Workday HCM, Payroll, or Financials

Nice-to-have

  • Passion for customer relations
  • Strategic and tactical navigation skills
  • Proactive problem-solving mindset
  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 4+ years experience in product support or account management
  • 7+ years experience for Senior Technical Account Manager level
  • Experience implementing or managing complex SaaS solutions
  • Working experience in HR, Payroll, Time Tracking, Recruiting, or Financials

Work Rights

Not specified

Tailored Resume

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