Call Center Operator Ii

Center for Integration Science

Boston, Massachusetts, United States
Base: $18.58 - $26.58phly; bonus/equity: not speci...
Fully remote
Customer service and call center experience required
Proficient using computrition system
Knowledge of specialized therapeutic diets
The role involves acting as a liaison between food service, patients, families, and staff to ensure timely delivery of prescribed meals

Job Summary

  • The role involves acting as a liaison between food service, patients, families, and staff to ensure timely delivery of prescribed meals.
  • Employees must communicate efficiently via telephone during high call volumes to enter complete orders into the Computrition system within 1.5 to 2 minutes.
  • The position requires adherence to strict sanitation, safety procedures, and HACCP programs while managing difficult or emotional situations with sensitivity.

Matching Summary

The role involves acting as a liaison between food service, patients, families, and staff to ensure timely delivery of prescribed meals.

Salary

Base: $18.58 - $26.58/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses available

Skills & Requirements

Must-have

  • Customer service and call center experience required
  • Proficient using Computrition system
  • Knowledge of specialized therapeutic diets
  • Ability to read, write, speak English
  • Basic computer skills and mathematics

Nice-to-have

  • Registered Diet Technician credentials a plus
  • Bilingual capabilities in another language
  • Healthcare setting experience strongly preferred
  • Flexible and hard-working attitude
  • Experience with multi-tasking under pressure

Key Requirements

  • High school education completion
  • Customer service experience required
  • Healthcare setting experience preferred
  • Knowledge of federal and state food regulations
  • Computer literacy with Windows and Office suite

Work Rights

Not specified

Tailored Resume

Cover Letter