Customer Support Engineer

SUSE

**
Customer support/linux services environment
Troubleshooting complex customer issues
Technical support over phone/electronically
** SUSE is seeking a Customer Support Engineer to join their global support organization, providing technical assistance for their enterprise Linux products. The ideal candidate should have a passion for customer service, experience in a support role, and a strong foundation in Linux systems. **

Job Summary

  • You will be joining a team of highly skilled Linux technical specialists providing our global SUSE customers with a 24/7 "follow the sun" support service.
  • Focusing on troubleshooting challenging, complex, critical, and sensitive customer issues within our product portfolio.
  • We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives.

Matching Summary

Match Score: 75

** SUSE is seeking a Customer Support Engineer to join their global support organization, providing technical assistance for their enterprise Linux products. The ideal candidate should have a passion for customer service, experience in a support role, and a strong foundation in Linux systems. **

Skills & Requirements

Must-have

  • Customer Support/Linux Services environment
  • Troubleshooting complex customer issues
  • Technical support over phone/electronically
  • Linux OS system administration
  • Reading and understanding bash source code

Nice-to-have

  • Passion for first-class customer service
  • Desire to learn new products
  • Agility and entrepreneurship
  • Open mind and adaptability
  • Additional European language skills

Key Requirements

  • Bachelor's degree or equivalent work experience
  • LPIC-1 or equivalent knowledge/certification
  • Several years of customer support/sysadmin experience
  • Fluent in English (written and verbal)

Work Rights

Not specified

Tailored Resume

Cover Letter